Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To claim your refund, please email success@agewellnutra.com with a sentence or two as to why you are requesting a refund, and to receive a Refund Acknowledgement Number (RAN).
You will receive a reply within 24 hours maximum from a member of the team stating your RAN and an address for you to return your order to.
Please clearly display your original Order Number on the outside of the package to be returned and your RAN.
If you order two or more bottles of the same product, the money back guarantee policy only applies to one opened container and any remaining unopened containers.
- Example 1: If you were to purchase 6 bottles of Clarity and only open one bottle, you would be eligible for a refund of the purchase price of all 6 bottles.
- Example 2: If you were to purchase 6 bottles of Clarity and open two bottles, you would be eligible for a refund of the purchase price of 5 bottles (the first opened bottle and the 4 that were unopened). The second opened bottle would not be refundable.
The AgeWell Nutraceuticals money back guarantee covers the purchase price of your order. This excludes any shipping costs paid during the time of purchase. The cost of shipping returned products to AgeWell Nutraceuticals is the responsibility of you the customer.
Please return any bottles via a shipping method with an online tracking number as we will not bear any responsibility for lost packages that you send to us.
Please reply directly to the acknowledgement email (without changing the subject line) with your return tracking number.
Your refund will be processed within 14 days of receiving your returned items.
We appreciate receiving any unopened bottles (with intact seals) in line with the time you’ve had your order and the recommended serving size.
If you have previously received a refund for an order, but then chose to order again within a 90 day period, you may not be eligible for a second refund on your second order. We do not offer “Free trials”. By ordering a second time you accept your right to a refund is invalid.
If your order was undeliverable because you entered an incorrect shipping address, your country of origin has not clearly updated the tracking details or is deemed incompetent in their handling of the order, or because you failed to clarify the delivery or Customs office of how they can get your order to you, and as a result the order has been sent back to us at our expense, any agreed refund will exclude any postage you paid at time of purchase.

You can always contact us for any return question at success@agewellnutra.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at success@agewellnutra.com.